LOMA – Life Office Management Association
Overview
LOMA, founded in 1924, is a global trade association and education provider serving the insurance and financial services industries. As part of LL Global (alongside LIMRA), LOMA delivers professional development, research, and certification programs that support operational excellence, regulatory compliance, and workforce readiness.
LOMA’s designations are widely adopted by life insurers, reinsurers, and financial institutions to train staff in underwriting, claims, customer service, retirement plans, and compliance. Programs are modular, self‑paced, and recognized across the industry for career advancement and internal promotion tracks.
Core Focus Areas
- Life insurance operations and administration
- Customer service and client experience
- Insurance regulatory compliance
- Life and annuity underwriting
- Retirement plans and financial services
- Insurance operations, management, and workforce development
Designations Offered by LOMA
- FLMI – Fellow, Life Management Institute — LOMA’s flagship designation covering life insurance, finance, operations, and management.
- ACS – Associate, Customer Service — Focused on service excellence, communication, and insurance operations.
- AIRC – Associate, Insurance Regulatory Compliance — Core compliance credential covering regulation, governance, and market conduct.
- AALU – Associate, Annuity and Life Underwriting — Foundational and intermediate knowledge in life and annuity underwriting.
Legacy Designations (Archived)
LOMA has retired several designations as part of its curriculum modernization. These credentials may still appear on resumes and HR records but are no longer actively awarded:
- AIAA – Associate, Insurance Agency Administration
- AAPA – Associate, Annuity Products Administration
- AFSI – Associate, Financial Services Institute
- ARA – Associate, Reinsurance Administration
- ACS (Legacy Track) — older version of the ACS designation
- ASRI – Associate, Secure Retirement Institute (Retiring June 30, 2024)
Sectors Where This Provider Appears
Ideal Audience
- Life insurance and annuity professionals
- Customer service and operations staff
- Compliance and regulatory professionals
- Underwriters and underwriting support teams
- Retirement and financial services professionals
- Managers and future leaders in insurance operations
Related Providers
Quick Facts
- Founded: 1924
- Headquarters: Atlanta, GA, United States
- Phone: 770‑984‑3700
- Credential Focus: Life insurance operations, customer service, retirement plans, financial services, compliance
- Flagship Designations: FLMI, ACS, AIRC, AALU, ALIA, ARP, AFS
