Associated Designations
AIC™ – Associate in ClaimsClaims Support Specialist
Sector: Claims & Adjusting • Insurance Operations
🧭 Role Overview
A Claims Support Specialist provides advanced operational support to claims adjusters, handling documentation, vendor coordination, system updates, and some low‑severity claim activities. This role bridges administrative support and early investigative work.
📌 Core Responsibilities
- Assist adjusters with complex file tracking and documentation.
- Coordinate with repair shops, medical providers, investigators, and vendors.
- Ensure reserves, payments, and coding are accurate in the claim system.
- Order records, gather statements, and organize investigative materials.
- Monitor workflow queues and flag files needing attention.
- Handle routine inbound communications from policyholders and claimants.
🛠️ Key Skills
- Understanding of claims workflows and terminology
- Strong coordination and follow‑through
- Comfort with claim systems and reporting
- Ability to manage many open files simultaneously
🎓 Typical Background
- Experience as a claims assistant or administrative support role
- Familiarity with claims systems and documentation standards
- Coursework in business, insurance, or legal studies
🏅 Relevant Designations
- AINS
- AIC
