LOMA (Life Office Management Association)
LOMA is a global education and professional development organization serving the life insurance, annuity, retirement, and financial services sectors. Founded in 1924 and now part of LL Global (alongside LIMRA), LOMA provides industry‑standard training, research, and certification programs that strengthen operational excellence, customer service, compliance, and workforce readiness across insurers and financial institutions.
📜 Flagship Designations
- FLMI – Fellow, Life Management Institute: LOMA’s premier designation, covering life insurance operations, financial concepts, underwriting, risk management, and strategic leadership. Recognized globally across carriers and reinsurers.
- ACS – Associate, Customer Service: A foundational credential focused on service excellence, communication, and insurance operations. Widely used in customer service, claims, and administrative roles.
- AIRC – Associate, Insurance Regulatory Compliance: LOMA’s core compliance designation covering insurance regulation, governance, market conduct, and ethical business practices.
- AALU – Associate, Annuity and Life Underwriting: Provides foundational and intermediate knowledge in life and annuity underwriting, including risk assessment and product structures.
🧭 Overview
LOMA’s curriculum is built around modular, self‑paced online courses with proctored or remote exams. Programs are widely adopted by life insurers, reinsurers, and financial institutions to train staff in underwriting, claims, customer service, compliance, and retirement services. Many designations are stackable and recognized for internal promotion pathways and professional advancement.
As part of LL Global, LOMA collaborates with LIMRA to deliver research‑driven training, workforce development programs, and leadership education across global insurance markets.
🤝 Community & Support
LOMA supports a global network of insurance professionals through webinars, virtual conferences, continuing education, and research publications. Designees gain access to peer communities, industry insights, and career development tools. Many employers offer tuition reimbursement or internal incentives for completing LOMA programs.
📌 Quick Facts
- Website: loma.org
- Founded: 1924
- Headquarters: Atlanta, GA, USA
- Phone: 770‑984‑3700
- Credential Focus: Life insurance operations, customer service, retirement plans, financial services, compliance
- Flagship Designations: FLMI, ACS, AIRC, AALU, ALIA, ARP, AFS
🏛 Sector Assignment
- Primary Sector: Life & Health Insurance
- Secondary Sector: Financial Services & Retirement Plans
🗂 Category Assignment
- Insurance Operations & Administration
- Compliance & Regulatory Education
- Customer Service & Client Experience
🔗 Related Providers
- LIMRA / FSMA
- The American College of Financial Services
- AHIP
- International Foundation of Employee Benefit Plans (IFEBP)
- The Institutes
🎓 Related Designations
- FSRI – Financial Services Retirement Professional
- FMLI – Fellow, Life Management Institute (advanced track)
- AFS – Associate, Financial Services
- ALIA – Associate, Life Insurance Administration
📜 Legacy Designations (Archived)
LOMA has retired several designations as part of curriculum modernization:
- AIAA – Associate, Insurance Agency Administration
- AAPA – Associate, Annuity Products Administration
- AFSI – Associate, Financial Services Institute
- ARA – Associate, Reinsurance Administration
- ACS (Legacy Track) – Older version of the ACS designation
- ASRI – Associate, Secure Retirement Institute (retired June 30, 2024)
