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AI in Plain English

A practical, plain-language guide to understanding AI’s real-world impact on risk, judgment, and professional decision-making.

AI in Plain English

What this book is about

AI in Plain English explains artificial intelligence the way professionals actually need it — not as hype, not as fear, but as a practical tool that depends on human judgment. It breaks down complex concepts into simple frameworks, real-world examples, and plain-language explanations that anyone can understand.

Who this book is for

  • Insurance professionals
  • Risk managers
  • Claims and underwriting teams
  • Business leaders
  • Anyone who wants a clear, grounded understanding of AI

What you’ll learn

  • What AI really is (and isn’t)
  • How AI systems make decisions
  • Why human expertise still matters
  • How AI changes risk, operations, and judgment
  • Practical frameworks for evaluating AI tools
  • Real-world examples from insurance, safety, and field operations

Why this book matters

AI is powerful, but it’s not magic — and it’s not a replacement for human judgment. This book helps professionals understand how AI works, where it helps, where it fails, and how to use it responsibly in high-stakes environments.

What professionals are saying

“I have genuinely enjoyed your AI in Plain English series. The way you break down complex AI concepts into practical frameworks is both clear and valuable. It is an area I am particularly interested in, especially at the intersection of AI, risk, and insurance practice.”

Mehdi Hashemi, EMBA

“You’re putting into plain language what many of us in the field see every day but don’t always articulate as clearly. The idea that AI needs true subject matter experts guiding it really resonates with me. In crane operations, the real difference is between what works on paper and what works safely in the field.”

Edward C. Guerra, Crane Operations Specialist

About the author

James Whitaker is an insurance educator and author of the Plain English series, dedicated to helping professionals understand complex topics like cybersecurity, AI, and insurance designations through clear, practical explanations and real-world examples.

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