Associated Designations
AIC™ – Associate in ClaimsClaims Assistant
Sector: Claims & Adjusting • Insurance Operations
🧭 Role Overview
A Claims Assistant provides administrative and logistical support to claims adjusters by setting up files, gathering documentation, sending correspondence, and helping coordinate claim activities. This role ensures claims move efficiently through the early stages of the process.
📌 Core Responsibilities
- Set up new claims based on first notice of loss (FNOL).
- Collect police reports, medical records, photos, and other documentation.
- Send standard letters and status updates using templates.
- Assist with scheduling inspections, statements, and appointments.
- Update claim notes, contact information, and file status.
- Prepare basic payments or reimbursements under supervision.
🛠️ Key Skills
- Strong organizational and administrative skills
- Accuracy in documentation and data entry
- Professional, empathetic communication
- Ability to manage multiple open files
🎓 Typical Background
- Experience in administrative support or customer service
- Exposure to insurance or claims workflows (preferred)
- Coursework in business, legal studies, or insurance
🏅 Relevant Designations
- AINS
- AIC (for claims career paths)
