Benefits Coordinator

(Employee Benefits • HR & Total Rewards)

Overview

Benefits Coordinators support the administration of employee benefits programs, including health insurance, retirement plans, wellness initiatives, and leave programs. They serve as a primary point of contact for employees and help ensure accurate enrollment, compliance, and communication.

Core Responsibilities

• Assist employees with benefits enrollment, eligibility, and plan questions
• Maintain benefits records and process life‑event changes
• Coordinate with carriers, brokers, and HR teams
• Support open enrollment planning and communication
• Process invoices, reconciliations, and vendor updates
• Ensure compliance with ERISA, ACA, COBRA, and HIPAA requirements

Skills & Competencies

• Strong customer service and communication skills
• Attention to detail and accuracy in documentation
• Ability to explain benefits concepts clearly
• Familiarity with HRIS or benefits administration systems

Common Backgrounds

• HR assistant or administrative roles
• Customer service or call center experience
• Recent graduates entering HR or benefits

Related Designations

• CEBS – Certified Employee Benefit Specialist
• PHR® – Professional in Human Resources
• AINS™ – Associate in General Insurance